Program Description:

Network Support Specialist is a course of instruction designed to prepare individuals for entry-level jobs as a Network Support Technician and will also prepare them to sit for CompTIA’s Network+ Certification exam.  Upon completion of this program students will be able to manage, maintain, troubleshoot, install, operate and configure basic network infrastructure, describe networking technologies, basic design principles, and adhere to wiring standards and use testing tools. The curriculum additionally provides students an opportunity to learn job-seeking and interpersonal skills as part of the program.

Upon graduation students will receive a certificate of completion.

Duties graduates from this program should expect to perform include, but are not limited to, provide technical assistance to computer system users, answer questions or resolve network and computer problems for clients in person, via telephone or from remote location, provide assistance concerning the use of computer, printers, and other resources in a network environment.

Graduates from this program usually work in small to big size organizations (public or private) in retail, manufacturing or service industries.  Examples of work settings where they might expect to find jobs are: schools, computer stores, hospitals, call centers, banks, corporate settings, government agencies, accounting firms.

Sample job titles include: Information Technology Specialist (IT Specialist), Network Support Specialist, Computer Technician, Computer Support Specialist, Help Desk Analyst, Technical Support Specialist, Network Support Technician, Computer Specialist, Computer Repair Technician, Customer Service Engineer, Field Service Technician, and such.

Program Courses:

Some of the courses included in this program are:

·Computers and Networking Concepts

·Fundamentals of Computer Networking

·Computer Operating Systems

·MS Windows Server / Network Management

·NET+ & MCSA Cert. Lab. - Supporting Users and Troubleshooting Networks

·Job Preparation

Program Length:

The Network Support Specialist program takes approximately two months to complete.

Admission Requirements:

Individuals applying for this course are required to:

• interview with an admissions counselor;
• be at least 17 years of age (applicants under the age of 18 require written permission from a parent or legal guardian in order to enroll, and a parent or legal guardian must sign the enrollment agreement); and
• present proof of secondary education (high school diploma or GED certificate) or
• in the event the applicant is unable to provide proof of secondary education, achieve a passing score on the Wonderlic Basic Skills Test (Verbal 200 and Quantitative 210) for English-speaking applicants (or students seeking enrollment in an all-English vocational program), or a passing score on the Wonderlic Spanish Scholastic Level Exam (13 correct answers, equivalent to High School functioning level) for Spanish speaking applicants seeking enrollment in a vocational program that includes ESL.

Multiple opportunities are allowed for retaking the same entrance test. Students must wait a minimum of five calendar days prior to retaking the test. Students will be allowed to take a second entrance test on the same day if agreeing to take a substantially different test.

Be sure to consult with an Admission Representative to get all the information on admission to this program.