Program Description:

The purpose of this program is to provide strategies and tactics for managing customer’s service expectations and experiences. The student will be able to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. The student will learn how to create a positive customer service climate that harnesses the natural talents of service professionals. This course also offers unique and useful guidance on the hiring, training, supporting, retention, and empowerment of service professionals. The student will also learn all the basic application in the computer world to enhance their professional skills.

Graduates in this program may find entry-level employment as: Customer Service Representative, Client Services Representative, Customer Service Specialist, Member Services Representative, Account Manager, Hub Associate, Account Service Representative, Call Center Representative, Claims Adjuster, Claims Service Representative within any enterprise that interacts with customers.

Upon graduation students will receive a certificate of completion.

Program Courses:

Some of the courses included in this program are:

• Customer Service
• Service Industry Business Environment
• The Customer Satisfaction System
• Telephone Communications Skills
• Sales Skills Development
• Job Preparation
• Work Ethics Workshop

Program Length:

The Customer Service Representative program takes approximately three months to complete.

Admission Requirements:

Individuals applying for this course are required to:

• interview with an admissions counselor;
• be at least 17 years of age (applicants under the age of 18 require written permission from a parent or legal guardian in order to enroll, and a parent or legal guardian must sign the enrollment agreement); and
• present proof of secondary education (high school diploma or GED certificate) or
• in the event the applicant is unable to provide proof of secondary education, achieve a passing score on the Wonderlic Basic Skills Test (Verbal 200 and Quantitative 210) for English-speaking applicants (or students seeking enrollment in an all-English vocational program), or a passing score on the Wonderlic Spanish Scholastic Level Exam (13 correct answers, equivalent to High School functioning level) for Spanish speaking applicants seeking enrollment in a vocational program that includes ESL.
• multiple opportunities are allowed for retaking the same entrance test, having the students to wait a minimum of five calendar days prior to retaking the test; students will be allowed to take a second entrance test on the same day if agrees to take a substantially different test.

Be sure to consult with an Admission Representative to get all the information on admission to this program.